Shipping policy

Shipping Terms

1. Shipping Regions

We ship our products within Switzerland and the Principality of Liechtenstein, and worldwide via FedEx or DHL.

2. Shipping Costs

Shipping costs are shown during checkout and depend on the selected shipping method and the order value. For orders over CHF 100, shipping is free. Otherwise the following rates apply.

3. Delivery Times

Delivery times vary depending on the selected shipping method. As a rule, standard shipping takes 3–5 business days.

4. Delivery

Delivery is made to the address provided by the customer when ordering. The customer is responsible for ensuring that the address given is correct and complete. In the event of incorrect details, the online shop accepts no liability for failure to deliver.

5. Order Tracking

After your order has been shipped, you will receive a confirmation by email with a tracking number, allowing you to check the status of your delivery at any time.

6. Pickup

In certain cases we also offer the option of pickup at our premises. You will find the relevant information during the checkout process.

7. Damaged Shipments

If you receive a damaged delivery, please contact us immediately so that we can resolve the issue as quickly as possible. Please take photos of the damaged goods and the packaging to help us clarify the incident.

8. Returns

In the event of a return (e.g. if you are not satisfied or wish to exchange), the return shipping costs are to be borne by the customer, unless the goods are defective or were delivered incorrectly. Please see our refund policy for further information.